PRIVACY POLICIES

Privacy Policy

Kristina Rogic, operating as a sole proprietor under the business name Lock & Key Entertainment (collectively referred to as the “Company”, “we”, “us”, “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, booking systems, and communications (including SMS, email, and phone).

Effective: January 17, 2026
Last Updated: January 17, 2026

1) Information We Collect

We may collect the following categories of personal information:

Contact Information: name, email address, phone number, and any information you voluntarily provide.

Booking & Service Information: appointment details, service preferences, notes, and communications.

Payment Information: transaction details and payment method data processed securely by third‑party payment processors. We do not store full credit card numbers.

Technical & Usage Data: IP address, browser type, device information, pages visited, referring URLs, and approximate location derived from IP.

Communications: SMS/text messages, emails, form submissions, and customer support interactions.

2) How We Use Your Information

We use personal information strictly for business purposes, including to:

provide, operate, and manage our services;

schedule appointments and send confirmations or reminders;

communicate with you regarding services, updates, or support;

process payments and prevent fraud;

send promotional or marketing messages where legally permitted;

comply with legal, regulatory, or contractual obligations.

3) SMS & Electronic Communications

If you provide your phone number, you consent to receive SMS/text messages related to your interaction with the Company.

Message frequency: varies.

Message & data rates: may apply.

Opt‑out: reply STOP at any time to unsubscribe.

Help: reply HELP for assistance.

We do not sell or rent phone numbers. Carriers are not responsible for delayed or undelivered messages.

4) Cookies & Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyze usage, and enhance user experience.

You may disable cookies through your browser settings; however, doing so may affect site performance.

5) Sharing of Information

We only share personal information when necessary and limited to:

trusted service providers (booking platforms, payment processors, analytics, messaging tools) who are contractually required to protect your data;

legal or regulatory authorities when required by law;

situations necessary to protect the rights, safety, or property of the Company.

We do not sell personal information.

6) Data Security & Liability Limitation

The Company implements reasonable administrative, technical, and physical safeguards designed to protect personal information.

You acknowledge that, as a sole proprietorship, services are provided in a business capacity. Kristina Rogic, in her personal capacity, shall not be held personally liable for any unauthorized access, disclosure, loss, or misuse of personal information, except where such liability cannot be excluded under applicable law.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

8) Your Rights

Depending on your jurisdiction, you may have the right to:

request access to your personal information;

request correction or deletion of inaccurate data;

withdraw consent to certain uses of your information.

Requests can be made using the contact details below.

If you are located in Quebec, additional rights may apply under Quebec Law 25.

9) Children’s Privacy

Our services are not directed to individuals under the age required by applicable law. We do not knowingly collect personal information from children.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the current version. Continued use of our services constitutes acceptance of the revised Policy.

Contact Information

Questions or requests regarding this Privacy Policy may be directed to:

Lock & Key Entertainment
Email: [email protected]